You may cancel your order at any time before it has been shipped. Once your cancellation request is received and processed, we will issue a full refund to your original payment method. Please note that processing times may vary depending on your payment provider, but typically refunds for canceled orders are processed within 3-5 business days. To cancel an order, please contact our customer service team as soon as possible with your order details.
We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in the same condition as when you received it, and in its original packaging. You must also provide proof of purchase (receipt or order confirmation). Return shipping costs are the responsibility of the customer unless the return is due to our error (e.g., wrong item shipped or defective product).
To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Returns without an RMA number may not be processed. Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Upon approval of your return, we will process your refund within 7-10 business days. The refund will be issued to your original payment method. Please note that depending on your financial institution, it may take additional time for the refund to appear in your account. Shipping costs are non-refundable except in cases where the return is due to our error.
If you received a gift and would like to return it, we will issue a refund in the form of store credit to the original purchaser. The refund amount will be based on the original purchase price of the item.
If you haven't received your refund within the expected timeframe, please first check with your bank or credit card company as it may take some time for the refund to be officially posted. If you've done this and still have not received your refund, please contact us with your order details and we will investigate the matter. We may require additional information from you to process your inquiry.
In cases where a refund is missing due to an error on our part, we will take immediate steps to rectify the situation, including issuing a new refund or providing alternative compensation as appropriate.
If you have any questions about our Return & Refund Policy, please don't hesitate to contact us:
Company Name: xiaohenbushishabi Holdings
Address: 37 Ilica Street, 10000 Zagreb, Croatia
Phone: +385 1 4872 356
Email: [email protected]
Our customer service team is available Monday through Friday, 9:00 AM to 5:00 PM CET, excluding public holidays.
